What are Futurepay payments and how do they work?
The recurring payments are made through WorldPay http://www.worldpay.com/uk and through a service called FuturePay. This is an internet-based equivalent of traditional standing order and direct debit facilities.
With Futurepay, you arrange to get funds debited from your card, rather than from your bank account.
Once an agreement is created, you can view payments in the Shopper Management System (SMS) on the WorldPay website. To login to the Shopper Management System, please see this guide:
http://support.worldpay.com/support/shopper/kb/shoppermanagementsystem/sms3100.html
Please note, any contract is between you and Care Plus Group (North East Lincolnshire) Ltd rather than with WorldPay.
How often will Futurepay payments be made?
Future Payments made with Care Plus Group (North East Lincolnshire) Ltd will be made in monthly intervals at the value agreed in advance.
Payments will be accepted in GBP.
How to cancel any Futurepay agreement
A Recurring Payments (FuturePay) agreement can be cancelled by you or by contacting the Finance Team on 01472 256778.
WorldPay is unable to cancel your order /agreement or to provide you with a refund.
To cancel the agreement yourself:
Log in to the Shopper Management System. For more information on logging in, refer to http://support.worldpay.com/support/shopper/kb/shoppermanagementsystem/sms3100.html
- The Recurring Payments(FuturePay) Shopper Home page is displayed.
- Under the Agreement ID column, select the hypertext displaying the Agreement ID for the agreement you want to cancel.
- The Recurring Payments (FuturePay) Agreement Details page is displayed.
- Double check that the agreement on your screen is definitely the agreement you want to cancel.
- Select the Cancel
- The Cancellation Confirmation page is displayed.
- Select the Yes button to cancel the agreement. If you do not wish to cancel the agreement, select either the Go back to agreement or Go back to home page
Please ensure that if you have more than one agreement, you select the correct agreement to cancel. Once an agreement has been cancelled, it cannot be reinstated. If you cancel the wrong agreement, please contact the online store you held the agreement with and ask them to set up a replacement agreement. Unfortunately, WorldPay cannot set up a new agreement for you.
For additional information about Futurepay, please see: https://support.worldpay.com/support/kb/bg/recurringpayments/rpfp.html
Refund Policy
Your cancellation rights will depend on whether you are a consumer or a business.
Are you a Business Customer or a Consumer?
You may have different rights under these terms depending on whether you are a business customer or consumer.
If you are a consumer, you have purchased this service for wholly non-work-related reasons and you may be entitled to a full refund if you are within the 14-day cooling off period. This period starts from the date you receive our email confirming your booking. If you have already started any elements of our course within the 14-day cooling off period, you are not eligible for a refund.
Which magazine provide a handy guide explaining who qualifies as a consumer https://www.which.co.uk/consumer-rights/advice/i-want-to-cancel-a-course-i-booked-online-what-are-my-rights
Which cards do we accept?
We accept Mastercard, Visa, Maestro, and JCB. We do not accept American Express.
