Grant Family’s Incredible Fundraising Raises £4,000 for Local Macmillan Support
The Care Plus Group Charitable Trust would like to extend its heartfelt thanks to the incredible Grant family for their unwavering generosity and commitment to
Information may be obtained directly from you, from individuals acting on your behalf, and from organisations involved in your care including NHS organisations, GP practices, hospitals, local authorities and social care providers where appropriate and lawful to do so
We aim to provide you with the highest quality of health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you. Some information is necessary to allow us to provide safe and effective care and to meet our legal obligations. If you choose not to provide certain information, we may be unable to provide some services, treatments or advice, or may be limited in our ability to deliver safe and effective care.
These records may include:
We follow NHS good practice and will:
We use your records to:
We have a duty to
We will not share information that identifies you for any reason, unless:
Our guiding principle is that we are holding your records in strict confidence.
We may share information about you with the following main partner organisations:
We use the Yorkshire and Humber Care Record to access some of your information, there is a leaflet at the bottom of this section explaining what it is and how you can opt out of its use.
We may also share your information with your consent and, subject to strict sharing protocols about how it will be used with:
We may also share your information with your consent with others that need to use records about you to:
Some information we have to share is used for statistical purposes, and in these instances we take strict measures to ensure that individual service users cannot be identified.
Care Plus Group will follow this NHS England guidance for sharing information during major incidents and emergencies
Open Door and Quayside GP Practices are supporting vital health and care planning and research by sharing your data with NHS Digital. For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research
Information may only be used for purposes beyond your care when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.
Most of the time, anonymised data is used for research and planning so that you cannot be identified, in which case your confidential information isn’t needed.
You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.
To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters
You can find out more about how patient information is used for research at: https://www.hra.nhs.uk/ (which covers health and care research); and
https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made).
You can change your mind about your choice at any time.
Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.
Our organisation is able to apply your national data opt-out choice to any confidential patient information we may use or share with other organisations for purposes beyond your individual care.
Anyone who receives information from us also has a legal duty to keep it confidential.
If you do not wish personal data that we hold about you to be used or shared in the way that is described in this leaflet, please discuss the matter with us, contact details shown below. You have the right to object, but this may affect our ability to provide you with care or advice.
We have CCTV systems on our sites for the purposes of public and staff safety, crime prevention and detection. Images captured by CCTV will not be kept for longer than necessary. However, on occasions there may be a need to keep images for longer, for example where a crime is being investigated. We operate CCTV and disclose in accordance with the codes of practice issued by the Information Commissioner.
CCTV images or other data held may be used in some circumstances where incidents require investigation by the data controller. This information is processed under article 6(1)(f) of the UK GDPR, as processing may be necessary for the purposes of legitimate interests pursued by the data controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child; or article 6(1)(e) public task (UK GDPR), processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, dependent upon the specific processing which is necessary.
You have the right to confidentiality under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Human Rights Act 1998 and the common law duty of confidentiality (the Equality Act 2010 may also apply).
You have the right to know what information we hold about you, what we use it for and if the information is to be shared, who it will be shared with.
You have the right to be informed about how your personal information is collected, used, stored and shared. This privacy notice explains how Care Plus Group processes your information and the rights available to you.
You have the right to request a copy of the personal information we hold about you, commonly known as a Subject Access Request (SAR).
You may:
In certain circumstances, you may request the deletion of personal information. However, health and social care organisations are generally required by law to retain health records and therefore this right will not usually apply to clinical records.
In certain circumstances, you have the right to request that we temporarily restrict the processing of your personal information, for example where you contest its accuracy or object to its use
You have the right to object to some or all the information being processed under UK GDPR Article 21.
Please contact the Data Controller (contact information shown below). You should be aware that this is a right to raise an objection, but this is not the same as having an absolute right to have your wishes granted in every circumstance.
Your information will be provided to you in a structured format that will make it easy to transfer to another data controller (such as another healthcare provider).
Care Plus Group does not make decisions which produce legal or similarly significant effects solely through automated processing. Where technology supports decision-making, appropriately trained staff remain responsible for reviewing and approving outcomes.
If this position changes, we will provide you with information about the processing involved, its consequences, and the rights available to you under UK GDPR.
Where Care Plus Group relies on your consent to process personal information, you have the right to withdraw that consent at any time. This will not affect any processing already carried out before consent was withdrawn.
If you have any concerns about how we use your personal information, you can make a complaint to us using the contact details below.
We will acknowledge and investigate complaints in accordance with Care Plus Group’s complaints procedure.
You can contact us at:
Email: CPG.CareplusAssure@nhs.net
Post: Care Plus Group Quality, Regulation and Improvement Team
Westgate Park
Charlton Street
Grimsby
N E Lincolnshire
DN31 1SQ
Telephone: 01472 266999
If you remain dissatisfied after raising your complaint with us, you also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/
Please contact the Data Controller (contact information shown below), to request guidance on how to obtain a copy of your record. Also note that:
Your request will need to include sufficient information to enable us to correctly identify your records (e.g. full name, address, date of birth, NHS number (if known))
Subject access requests are normally provided free of charge. A fee may only be charged where permitted by law, for example where requests are manifestly unfounded, excessive or repetitive.
We will respond to you within one month of receiving your request
You will be required to provide a form of ID before any information is released to you
You can download and complete this form here to request access to your records.
We are required by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. to provide you with the following information relating to the processing of your personal information:
Care Plus Group,
Company number – IP031272
c/o Business Unit
Westgate Park
Charlton St
Grimsby DN31 1SQ
Email us at cpg.businessunit@nhs.net
or telephone 01472 266974
You can contact the Data Protection Officer using the details below:
c/o Business Unit
Westgate Park
Charlton St
Grimsby DN31 1SQ
Email us at cpg.businessunit@nhs.net
or telephone 01472 266974
We do not routinely transfer personal information outside the United Kingdom. Where personal information is processed by suppliers or systems that involve access from outside the UK, Care Plus Group ensures that appropriate safeguards are in place to protect your information and comply with UK GDPR requirements.
The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this organisation and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the UK GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”
We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”
Care Plus Group may use an Artificial Intelligence (AI) scribing tool called Heidi Health (“Heidi”) to support clinicians with documenting consultations and clinical interactions. Read More
Care Plus Group uses a system called Postworks to support the secure sending and management of patient communications, such as appointment letters, clinical correspondence, and other information related to your care. Read More.
The data will be retained in line with the law and national guidance.
Click here for NHS Code of Practice.
The Care Plus Group Charitable Trust would like to extend its heartfelt thanks to the incredible Grant family for their unwavering generosity and commitment to
Care Plus Group were delighted to welcome a fantastic group of students for their recent work experience placement. During their time with us, the students
Care Plus Group was proud to take part in this year’s Dragon Boat Challenge, organised by the Rotary Club, with teams coming together for a
Care Plus Group is delighted to strengthen its partnership with TEC Partnership through the Employer Endorsement Programme, reinforcing our commitment to developing the next generation