The Community Urgent Care Team provides a comprehensive health and social care service for people experiencing urgent or escalating health and/or social needs. Our priority is to prevent unnecessary hospital admissions by offering the support you need in the comfort of your own home. If you are already in the hospital, we can also help to facilitate a safe and timely discharge.

We operate 24 hours a day, 7 days a week, ensuring support is always available. Our team will work closely with you to create a personalised plan of care and treatment that enables you to remain safely and independently at home whenever possible.

We work in partnership with the Diana Princess of Wales Hospital, Grimsby, and General Practices within the local area, ensuring seamless, coordinated care.

Who We Are

We are a multidisciplinary team made up of highly skilled professionals who work together to provide the right support at the right time. Depending on your needs, we will send the most appropriate practitioner to assess and support you.

In some cases, you may see more than one practitioner during a joint visit, allowing us to combine our expertise and develop a coordinated, multidisciplinary plan.

Our team includes:

• Advanced Clinical Practitioners
  • Able to make complex clinical decisions and Support with clinical leadership to ensure high-quality care. Contribute to service development and research.

• Urgent Care Practitioners (nurses and paramedics)
  • Highly trained clinicians who assess urgent health concerns, manage acute conditions at home, and decide the safest place for ongoing care.

• Physiotherapists
  • Experts in mobility, movement, and rehabilitation who assess strength, balance, and function. They support safe mobility and help reduce the risk of falls or further deterioration.

• Occupational Therapists
  • Specialists who assess how your health impacts everyday activities. They provide strategies, equipment, and environmental modifications to help you stay independent and safe at home.

• Social Workers
  • Professionals who assess social care needs and can support with safeguarding, crisis intervention, and short-term planning. They can also review or modify an existing package of care if needed.

• Assistant Practitioners
  • Skilled staff who provide regular short-term support, rehabilitation input, and monitoring to help you remain safely at home.

• Urgent Care Assistants
  • Work alongside clinical staff to support patients in their own homes.

• Falls Responders
  • Specially trained staff who respond to non-injury falls, provide immediate support, and help assess the reason for the fall to prevent future incidents.

How We Can Help

After a thorough assessment, if it is deemed that you do not need to be transferred to the hospital, we will work with you to determine the most appropriate support. This may include:

• Short-term, regular carer support at home, enabling you to remain safely in your own environment.
• Prescribing of Medication to treat acute health issued for example, pain or infection.
• Issuing of equipment to maintain safety and independence.
• If staying at home is not possible, you may be offered a short-term placement in a care home to support your recovery and independence.